Shipping Delay & Company info

How Big is Battle Cat Co.?

Battle Cat Co. is an incredibly small business. No really, like super small. It's actually just me over here but I try to run this brand with as much transparency as possible so I wanted to address the current wait in regard to shipping. I have been getting a lot of emails from you guys lately asking questions about wait times and general questions about the brand so lets get into it! 

How long should I expect to wait for my order?

While historically I have aimed to get orders out the door within a couple days, there has been a massive increase in order volume over the last few months that has increasingly created a more consistent wait that will vary from about a week to up to two and a half weeks depending on order volume and other back end factors that go on here like new product releases, events, etc.. I am actively working on a solution to this to bring the wait time back down to a couple of working days or less. That's the goal and the goal will be achieved.

The solution to this is extremely exciting to me and I have you guys to thank! While wait times can be frustrating, there is only a wait because the brand is outgrowing me. Which is a good thing! This would not be the case without the incredible support from all of you guys who have been rocking Battle Cat Co. over the last couple of years since I started this up. Seriously, thank you. My life is so much more full and meaningful because of this brand and the community that has grown around it.

So what's going on over there, why is there a wait?

In all honesty, this is due to the fact that there are only so many hours in the day. In order to keep the metaphorical doors open here, I need to split my time between printing shirts to keep inventory stocked and pay the bills involved with running a business and packing orders. ( Fun fact: Battle Cat Co. screen prints every single shirt by hand and in house. If you are wearing a Battle Cat shirt right now, which I know at least one of you is, I printed it with my freedom loving American hands. Bet you can feel that freedom flowing through the ink and fabric... yeah.... enjoy that freedom) At the moment printing and packing are both equally full time jobs by themselves and they are both equally as important as each other. Like I said, I am working on a solution to this and expect to see major changes in the coming months.

I need my order quickly so I purchased/want to purchase upgraded shipping how do we make sure it gets here in time?

If you haven't placed an order yet, send an email to Orders@battlecatco.com so we can connect and discuss what you need prior to placing your order. That way I can keep an eye out for your order number when it comes in and be able to take care of it right away. If you have already placed your order please send me your order number and what you need.

I want to make sure you are all happy with your order and experience with Battle Cat Co. just as much, or likely maybe even more than you do. So just let me know what you need and I will do everything in my power to help. 

Again I truly appreciate all the support of Battle Cat Co. I cannot wait for the next steps with this brand and to get to share it all with you guys as I have over the last couple of years. 

If you guys have any other questions or need anything at all feel free to reach us at Orders@battlecatco.com