Refund policy

Returns, Refunds, Exchanges and Delivery Issues

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it.  Item can not have been washed or worn.  Please include order # and reason for return with your item. 

Non-returnable items:
- Gift cards
- Clothes that have been washed or worn.  


There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition or is damaged not due to our error.
- Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@battlecatco.com. 

Sale items
Only regular priced items may be refunded, unfortunately sale items or limited edition items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to Orders@battlecatco.com and send your item to: 4504 Lees Corner Rd., Chantilly VA 20151, United States.

Please include your item number and indicate what you are exchanging your item for.

Shipping

To return your item, please mail your product to:
Battle Cat Co.
4504 Lees Corner Road
Chantilly VA 20151

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy: What to Expect After Your Order Ships

At Battle Cat Co., we pack every order with care and ship it with love. Once your package is in the hands of the carrier (USPS, FedEx, UPS, etc.), it begins its journey to you — and here's everything you need to know to make sure it arrives safely.

After Your Order Ships Once your package is handed off to the carrier, it's in their care. Battle Cat Co. is not liable for loss, damage, or delays that occur during transit. If something goes wrong in transit, we're here to help you navigate the claims process with the carrier.

Delivery Address You know your delivery situation best — so please double-check your shipping address at checkout. We ship exactly to the address provided. If a package is returned to us due to an incorrect or incomplete address, we'll reach out to make it right, though re-shipping costs are the customer's responsibility.

Stolen Packages ("Porch Pirates") We know how frustrating this can be. Unfortunately, once a carrier marks a package as delivered, it's outside our control. A few things that can help: ship to a secure location, use a PO Box, or request signature-required delivery when available.

Our Tips for a Smooth Delivery

  • Ship to a secure address where someone can receive the package.
  • Track your order — you'll receive your tracking number via email once your package is scanned by the carrier.
  • Opt for signature confirmation if you're ordering something valuable.
  • Contact the carrier directly if you notice a delivery issue — they have the most up-to-date information.

Need Help? We're always happy to share your tracking info and assist you in filing a carrier claim. Just reach out to us and we'll do everything we can to help.

— The Battle Cat Co. Team