Shipping policy

Shipping Policy: What to Expect After Your Order Ships

At Battle Cat Co., we pack every order with care and ship it with love. Once your package is in the hands of the carrier (USPS, FedEx, UPS, etc.), it begins its journey to you — and here's everything you need to know to make sure it arrives safely.

After Your Order Ships Once your package is handed off to the carrier, it's in their care. Battle Cat Co. is not liable for loss, damage, or delays that occur during transit. If something goes wrong in transit, we're here to help you navigate the claims process with the carrier.

Delivery Address You know your delivery situation best — so please double-check your shipping address at checkout. We ship exactly to the address provided. If a package is returned to us due to an incorrect or incomplete address, we'll reach out to make it right, though re-shipping costs are the customer's responsibility.

Stolen Packages ("Porch Pirates") We know how frustrating this can be. Unfortunately, once a carrier marks a package as delivered, it's outside our control. A few things that can help: ship to a secure location, use a PO Box, or request signature-required delivery when available.

Our Tips for a Smooth Delivery

• Ship to a secure address where someone can receive the package.
• Track your order — you'll receive your tracking number via email once your package is scanned by the carrier.
• Opt for signature confirmation if you're ordering something valuable.
• Contact the carrier directly if you notice a delivery issue — they have the most up-to-date information.

Need Help? We're always happy to share your tracking info and assist you in filing a carrier claim. Just reach out to us and we'll do everything we can to help.

— The Battle Cat Co. Team